Reporting a problem
It helps a lot if you include:
- The tool you were using (the page address is perfect).
- Your browser and device, for example “Firefox on Windows” or “Safari on iPhone”.
- The file type and roughly how large it was.
- What you expected to happen, and what happened instead.
Please don’t attach private images. If a file causes the problem, a similar non-private file is just as useful.
Before you write
The help page answers the most common questions, such as which formats are supported and what to do when a large file is slow.